Best Western Plus Wayland Hotel Shelbyville, Shelbyville

The hotel lacked accessibility for handicapped guests, with broken furniture in the rooms causing discomfort. The staff showed minimal care and the parking facilities were poorly maintained. Smoking outside by staff was also a concern. However, the location was convenient for shops and services.

The hotel lacked accessibility for handicapped guests, with issues such as a broken chair in the shower causing safety concerns. The front desk staff showed minimal care and concern, with a complete lack of empathy. Additionally, the parking area was poorly maintained, covered in snow and ice, making it hazardous for all guests, and staff smoking outside added to the unpleasant experience.

The hotel lacked accessibility for handicapped guests, as the chair in the shower broke when I sat on it, resulting in hitting my head on the bars and bruising my tailbone. The front desk staff showed minimal care or concern, completely lacking empathy. Moreover, the handicapped parking was covered in a mountain of snow, the entire parking lot and sidewalk were pure ice, and the staff stood outside smoking, neglecting to spread salt for safety.